Privacy Policy

This Privacy Policy describes how Wings Over ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at wingsovermeal.rest, place orders, interact with our digital platforms, or otherwise engage with our food service business. We are committed to protecting your privacy and handling your personal data with transparency, integrity, and full compliance with applicable United States privacy laws.

Please read this Privacy Policy carefully. By accessing or using our website, placing an order, or providing us with any personal information, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not use our services or provide us with your personal information.

For questions or concerns about this Privacy Policy, you may contact us at any time using the contact information provided at the end of this document.

1. About Wings Over

Wings Over is a food service business operating in the United States. We provide delicious food products and dining experiences to our valued customers. Our digital presence through wingsovermeal.rest allows customers to browse our menu, place online orders, make reservations, and engage with promotional content.

2. Scope and Applicability

This Privacy Policy applies to all personal information we collect through the following channels:

• Our website located at wingsovermeal.rest
• Online ordering platforms and third-party delivery integrations associated with Wings Over
• Email communications, newsletters, and promotional campaigns
• In-store data collection, loyalty programs, and point-of-sale systems
• Social media platforms on which we maintain a presence
• Customer service interactions via phone, email, or live chat
• Any other digital or physical touchpoints where personal information is collected

This policy applies to all users located within the United States, and we take particular care to comply with the laws of each state from which our customers access our services, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act) for consumer protection standards.

3. Information We Collect

We collect various types of personal information depending on how you interact with our services. The categories below describe the types of information we may collect:

3.1 Personal Identification Information

When you create an account, place an order, sign up for our loyalty program, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Date of birth (for age verification or birthday promotions)
• Username and password for your account
• Profile photo (if voluntarily provided)

3.2 Payment and Financial Information

To process your orders and transactions, we collect payment-related information, which may include:

• Credit or debit card number (processed securely through payment processors)
• Billing address associated with your payment method
• Transaction history and order details
• Gift card or promotional code information

3.3 Order and Transaction Data

When you place an order through our website or app, we collect:

• Items ordered, quantities, and order customizations
• Order history and frequency
• Delivery or pickup preferences
• Special instructions or dietary preferences you provide
• Time and date of each transaction

3.4 Usage Data and Website Analytics

When you visit our website, we automatically collect certain technical and behavioral information, including:

• IP address and approximate geolocation
• Browser type, version, and language settings
• Operating system and device type
• Pages visited, links clicked, and time spent on each page
• Referring URL (the website that brought you to ours)
• Search queries entered on our website
• Session duration and navigation patterns

3.5 Device Information

We may collect information about the device you use to access our services, including:

• Device identifiers (such as advertising IDs or device tokens)
• Mobile network information
• Hardware model and specifications
• Operating system and software versions
• Screen resolution and display settings

3.6 Location Data

With your permission, we may collect precise geolocation data to facilitate delivery services, find the nearest Wings Over location, or provide location-based offers. You can disable location services at any time through your device settings or browser preferences.

3.7 Communications Data

We retain records of communications you have with us, including:

• Customer service inquiries and responses
• Feedback, reviews, and survey responses
• Email correspondence
• Live chat transcripts
• Social media messages or mentions directed at us

3.8 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience on our website. Please refer to Section 9 of this policy for detailed information about our cookie practices.

3.9 User-Generated Content

If you submit reviews, photographs, comments, or other content through our website or social media channels, we may collect and process that content, including any personal information contained within it.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery and pickup coordination
• Creating and managing your customer account
• Processing payments and managing billing
• Communicating order confirmations, updates, and delivery notifications
• Facilitating loyalty program participation and reward redemption

4.2 Customer Support

• Responding to your inquiries, complaints, or feedback
• Resolving disputes and troubleshooting technical issues
• Providing assistance related to orders, refunds, or account issues

4.3 Marketing and Promotional Communications

• Sending promotional emails, special offers, and newsletters (with your consent where required)
• Notifying you about new menu items, seasonal promotions, and events
• Personalizing marketing content based on your preferences and order history
• Conducting targeted advertising through digital platforms

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email or by contacting us directly at [email protected].

4.4 Website Analytics and Improvement

• Analyzing how visitors use our website to improve functionality and user experience
• Monitoring website performance and identifying technical issues
• Conducting A/B testing and feature development
• Generating aggregate statistical reports about user behavior

4.5 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities
• Detecting, preventing, and investigating fraud, security breaches, or other unlawful activities
• Protecting the rights, property, and safety of Wings Over, our customers, and the public
• Enforcing our Terms of Service and other legal agreements

4.6 Business Operations

• Managing internal business records and administration
• Conducting market research and customer satisfaction surveys
• Planning inventory, staffing, and operational logistics
• Evaluating and improving our products and services

5. Legal Basis for Processing

As a business operating in the United States, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing required to fulfill your order or provide services you have requested.
• Legitimate Interests: Processing for our legitimate business interests, such as improving our services, preventing fraud, and conducting analytics, provided these interests are not overridden by your rights.
• Consent: Where you have provided explicit consent, such as for marketing communications or optional data collection features.
• Legal Obligation: Processing required to comply with applicable laws and regulations.

6. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own marketing purposes. However, we may share your information in the following circumstances:

6.1 Service Providers and Business Partners

We work with trusted third-party vendors who assist us in operating our business. These service providers are contractually obligated to protect your information and may only use it for the purposes for which it was shared. Such providers include:

• Payment processors (e.g., credit card processors and payment gateways)
• Delivery platforms and logistics partners
• Website hosting and cloud infrastructure providers
• Email marketing platforms and communication tools
• Analytics providers (e.g., Google Analytics)
• Customer support software providers
• Loyalty and rewards program platforms
• Advertising networks for targeted digital advertising

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law, court order, or legal process, including in response to requests from government or regulatory authorities. We may also disclose information when we believe disclosure is necessary to:

• Comply with any applicable law, regulation, or legal obligation
• Protect the rights or property of Wings Over
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users or the public

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or use of your personal information.

6.4 Aggregate and De-Identified Data

We may share aggregate, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, or analytical purposes.

6.5 Consent-Based Sharing

With your explicit consent, we may share your information for purposes not described in this policy. You have the right to withdraw such consent at any time.

7. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

7.1 Technical Safeguards

• SSL/TLS encryption for data transmitted between your browser and our website
• Secure, encrypted storage for sensitive personal information
• Firewall protection and intrusion detection systems
• Regular security audits and vulnerability assessments
• Multi-factor authentication for administrative access to systems

7.2 Administrative Safeguards

• Employee training on data privacy and security practices
• Access controls limiting data access to authorized personnel only
• Confidentiality agreements with employees and contractors
• Incident response plans for potential data breaches

7.3 Physical Safeguards

• Secure physical access controls at our facilities
• Locked storage for physical documents containing personal information
• Secure disposal of outdated physical records

8. Your Privacy Rights

Depending on your state of residence within the United States, you may have the following rights regarding your personal information:

8.1 Right to Know and Access

You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources from which we collected it, the purposes for which we use it, and the third parties with whom we share it.

8.2 Right to Correction

You have the right to request that we correct any inaccurate personal information we hold about you. We will use commercially reasonable efforts to honor such requests.

8.3 Right to Deletion

You have the right to request the deletion of your personal information. Please note that certain exceptions apply, including where we are required to retain data for legal compliance, fraud prevention, or to complete a transaction you requested.

8.4 Right to Data Portability

You have the right to receive a copy of the personal information you have provided to us in a structured, commonly used, and machine-readable format, where technically feasible.

8.5 Right to Opt Out of Sale or Sharing

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have the right to opt out of the sale or sharing of their personal information for cross-context behavioral advertising. We do not sell personal information in the traditional sense, but to the extent any data sharing constitutes a "sale" or "sharing" under California law, you may exercise this right by contacting us.

8.6 Right to Limit Use of Sensitive Personal Information

California residents have the right to direct us to limit the use and disclosure of sensitive personal information to that which is necessary to perform the services requested.

8.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you services, charge you different prices, or provide a different quality of service because you exercised your rights under applicable privacy law.

8.8 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable consumer request to us by:

• Email: [email protected]
• Website: wingsovermeal.rest

We will acknowledge your request within 10 business days and respond to your request within 45 calendar days. If additional time is needed, we will notify you in writing. We may require you to verify your identity before processing your request.

8.9 Authorized Agents

California residents may designate an authorized agent to submit privacy rights requests on their behalf. The authorized agent must provide written proof of authorization, and we may still require you to verify your identity directly.

9. Cookie Policy and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver targeted advertising. This section provides a summary of our cookie practices.

9.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently, provide reporting information, and enable personalized experiences.

9.2 Types of Cookies We Use

9.3 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or set preferences for specific websites. Please note that disabling certain cookies may affect the functionality of our website.

For more detailed information about our use of cookies and how to manage your preferences, please visit our full Cookie Policy page on our website.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

When personal information is no longer required, we securely delete, anonymize, or de-identify it in accordance with our internal data disposal procedures.

11. Children's Privacy

Wings Over does not knowingly collect, solicit, or process personal information from children under the age of 13 or from individuals under the age of 18 without verifiable parental or guardian consent. Our website and services are not directed at minors, and we do not intentionally market to children.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to delete such information from our records.

We comply with the Children's Online Privacy Protection Act (COPPA), which restricts the online collection of personal information from children under the age of 13 in the United States. If we become aware that we have inadvertently collected personal information from a child under 13, we will delete it immediately.

12. International Data Transfers

Wings Over is a United States-based business and primarily processes and stores data within the United States. However, some of our third-party service providers may operate in other countries, which means your personal information may be transferred to, stored, or processed outside of the United States.

When we transfer data internationally, we take steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy and applicable law, including:

• Engaging only with service providers that provide adequate levels of data protection
• Including data protection clauses in contracts with international partners
• Ensuring compliance with applicable cross-border transfer requirements

By using our services, you acknowledge and consent to the transfer of your personal information to servers or facilities that may be located outside your country of residence, including countries that may have different data protection laws than your own.

13. California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These rights include those described in Section 8 above, as well as the following:

13.1 "Shine the Light" Law

California Civil Code Section 1798.83 allows California residents to request information about personal data we have shared with third parties for direct marketing purposes in the past calendar year. To make such a request, contact us at [email protected].

13.2 Categories of Personal Information Collected (CCPA)

In the preceding 12 months, we have collected the following categories of personal information as defined under CCPA:

• Identifiers (name, email, IP address)
• Commercial information (order history, payment records)
• Internet or electronic network activity (browsing and usage data)
• Geolocation data (approximate location from IP address or GPS with consent)
• Inferences drawn from personal information to create customer profiles
• Sensitive personal information (payment card data, where applicable)

13.3 Do Not Track Signals

Some web browsers transmit "Do Not Track" signals to websites. Because there is currently no industry standard for how businesses should respond to such signals, our website does not currently respond to "Do Not Track" browser signals. We will continue to monitor developments in this area.

14. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or other external services. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices of external websites and encourage you to review the privacy policies of any third-party sites you visit.

Third-party platforms we may link to include, but are not limited to:

• Social media platforms (e.g., Facebook, Instagram, Twitter/X)
• Online food delivery platforms (e.g., DoorDash, Uber Eats, Grubhub)
• Review platforms (e.g., Yelp, Google Reviews)
• Payment gateways and processors

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will:

• Post the updated policy on this page with a new "Last Updated" date
• Send an email notification to registered users (where required or appropriate)
• Display a prominent notice on our website for a reasonable period following the update

Your continued use of our website and services after the effective date of any changes constitutes your acknowledgment and acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

16. Filing Complaints

We take privacy complaints seriously. If you believe we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us directly first so we can attempt to resolve the issue.

16.1 Contact Wings Over

To submit a privacy complaint or concern directly to us, please use the following contact information:

• Email: [email protected]
• Website: wingsovermeal.rest

We will acknowledge receipt of your complaint within 5 business days and aim to provide a resolution within 30 days.

16.2 Filing a Complaint with the Federal Trade Commission (FTC)

If you believe your privacy rights have been violated under federal law, you may file a complaint with the Federal Trade Commission (FTC), which enforces consumer protection laws in the United States, including unfair or deceptive privacy practices under the FTC Act:

• FTC Website: reportfraud.ftc.gov
• FTC Consumer Information: consumer.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)

16.3 California Residents — California Privacy Protection Agency (CPPA)

California residents may also file a complaint with the California Privacy Protection Agency (CPPA), the state agency responsible for enforcing the CCPA/CPRA:

• Website: cppa.ca.gov

16.4 State-Specific Resources

Residents of other states with comprehensive privacy laws may contact their respective state attorney general's office or consumer protection agency to file privacy-related complaints. We encourage all users to be aware of their state-specific privacy rights and available remedies.

17. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please do not hesitate to contact us. We are committed to addressing your privacy inquiries promptly and transparently.

We strive to respond to all privacy-related inquiries within 10 business days. For urgent matters, please clearly indicate the nature of your request in your email subject line.